Dear Customer:

In accordance with the provisions of Ley Federal de Protección de Datos Personales en Posesión de Los Particulares  (the «Law») and the Reglamente a la Ley (the «Regulation»), Hotelera SF, S. de R.L. de C.V. (“Krystal Hotels & Resorts®”), with address at Juan Salvador Agraz # 65 Floor 20, Santa Fe Cuajimalpa, C.P. 05348, Mexico City, informs you that all personal data collected by Krystal Hotels & Resorts® (including name, age, gender, nationality, home address, billing information, credit and/or debit card numbers and/or promotional, telephone numbers, email, accommodation preferences, special requirements, etc.) will be used, as appropriate, for the following purposes:

• Reception and registration of guests.
• Provision of lodging services.
• Provision of restaurant services.
• Provision of banquet services.
• Provision of event organization services.
• Provision of tourist and commercial services in general.
• Billing.
• Charging credit and/or debit cards for services provided by Krystal Hotels & Resorts®.
• Quality and service satisfaction evaluations and surveys.
• Sending promotional information, either in documentary or electronic form, related to the products and services offered by Krystal Hotels & Resorts®.

In general, for the provision of services offered by Krystal Hotels & Resorts® and its affiliated and/or subsidiary companies.

The personal data collected from you by Krystal Hotels & Resorts® will be duly safeguarded in accordance with the security, administrative, technical, and physical provisions established in the Law and the Regulation to protect such personal data against damage, loss, alteration, destruction, or unauthorized use, access, or disclosure, and will be treated under the principles of legality, consent, information, quality, purpose, loyalty, proportionality, responsibility, security, and confidentiality provided in said Law and the Regulation.

Krystal Hotels & Resorts® informs you that your personal data may be transferred to entities of the same business interest group of the company or those with which it has entered into hotel operation, franchise, or similar contracts, and/or third parties, national or foreign, solely for the purpose of fulfilling the purposes for which such personal data have been provided.

Additionally, Krystal Hotels & Resorts® informs you that, in terms of the provisions of Article 28 of the Law, you have the right to Access, Rectify, Cancel, or Oppose your personal data, for which it is necessary that (i) you send a request regarding the personal data that belong to you in terms of the provisions of Articles 29 and 31 of the Law, addressed to our Department of Personal Data Protection, located at Juan Salvador Agraz # 65 Floor 20, Santa Fe Cuajimalpa, C.P. 05348, Mexico City, attention to the head of the Department of Personal Data Protection, (ii) call the telephone +(52) 55 52.61.08.08, or (iii) send an email to [email protected]. Likewise, you may revoke your consent for the processing of your personal data by sending a request in this regard through the means established in this paragraph.

This Privacy Notice may be modified at any time by Krystal Hotels & Resorts® and the respective modifications will be available for consultation at www.krystal-hotels.com

In the event that Krystal Hotels & Resorts® does not receive your express opposition for your personal data to be processed in the manner and terms described above, it will be understood that you have tacitly consented to it.

Sincerely,

Krystal Hotels & Resorts®.

(Hotelera SF, S. de R.L. de C.V.)